Bring the question. We'll bring the context.
If a reading is confusing or an action plan does not line up with what you are seeing, send us the details. A little poolside context makes it much easier to point you in a useful direction.
ClearDose can help explain readings and next steps, but always follow the product label and do not swim when the water or treatment instructions say it is unsafe.
For the most useful note, include the details below. Please do not send payment information or anything you would not want in a support record.
Start a support note
Name, email, and a plain-English description are enough to get started.
A better handoff
The details that make a reply useful.
Pool or spa context
Tell us what you are testing and whether it is a pool, spa, salt system, or bromine setup.
Recent readings
Include the numbers from your latest test kit, especially pH, sanitizer, alkalinity, and CYA.
What you already tried
Share the product or label context and the adjustment you made so the next step has useful context.